Recently, Group Delphi’s CFO Matt Fortney appeared as a guest on the CFO Thought Leader podcast! Here’s a synopsis of Matt’s conversation with podcast Producer and Co-host, Jack Sweeney. Click here to listen to the entire podcast.
Matt Fortney started his career with Group Delphi as a cost accountant. He juggled many roles in the following years during which time he had the opportunity to work in human resources, transportation, operations and general management roles — to name a few! Earlier this year, he was named as the company’s CFO during a time of company growth.
Matt emphasized the importance of engaging and connecting with people in the exhibit industry. Group Delphi’s customers want people to walk into trade shows and engage with them and their exhibits. Similarly, in museums people remember the displays better if they’re engaged with the artifacts in some memorable way. The ability to deliver this experience has been a cornerstone of Group Delphi’s success.
In addition to the obvious financial metrics, another areas of focus for Matt and the leadership team is culture. Group Delphi has introduced an employee Net Promoter Score (NPS) – the same metrics used for external candidates. This is our way of finding out if employees are enjoying the culture as well as their jobs.
Matt recalls the time when he was handling operations and often interacted with people he had never talked to or managed before. That experience gave him a new appreciation for culture. Hence, now as the CFO, he is much more involved with HR and he can’t stress enough how culture is critical for success. Matt’s “ah ha” moment came when he was hiring a new HR leader. He decided to rename the position and call it Director of Culture to best reflect the roles and responsibilities of the job.
Advice you wish you had received before you took on the CFO role?
“People and culture was never impressed upon me in my career until now.”
“My “think time” is important for me to be able to work through a lot of challenges. I make sure I carve out some quiet time even if it’s just 15 minutes.”
One thing exciting you about finance and business?
“Metrics and analysis…It’s an important area for us and an area we need to continue to evolve.”
Matt loves Michael Hyatt’s blog which is all about leadership. But the book he recommends for everyone is “Great Game of Business” by Jack Stack which is about business in general, leadership and engaging employees.